FAQ

Below is a list of the most commonly asked questions about Mobia Bikes.  Have more questions?  Contact Customer Service

We typically respond within 24 hours.  If you need immediate assistance, please call us.

Monday – Friday 8:30 am – 5 pm PST

Phone: (310) 747-0083

 

How do I contact Mobia?

Mobia’s customer service department is available Monday through Friday, 8.30 a.m. to 5 p.m. PST. If you have any questions please try our customer service form. 

 

Mobia Bikes

2677 El Presidio Street

Long Beach, California, 90810

U.S.A.

 

Tel 310-884-7756 

Fax 310-747-0085

Toll-free 888-800-5999

 

Bicycle Registration

 

How do I register my bike with Mobia?

Bike registration forms will be coming to the site soon.  

To register your bike, you will need the serial number from underside of the bottom bracket on your bike.  You will also need to provide a contact phone number and email address. Registration is useful in warranty and service related situations.

 

Ordering and Shipping

 

Can I order bikes online?

Yes bikes can be ordered through our website store in the USA only at this time. 

 

Who do I contact outside the US to purchase Mobia products?

For sales inquiries outside of the US, please click on the following link.

 

How can I order replacement parts and accessories for my Mobia bicycle?

Parts and accessories are available for all Mobia bike models through our website store or by contacting customer service. If you can’t find what you’re looking for, please give us a call or fill out the customer service form on our website and we will get back to you.

 

Product Information

 

Why do you call these low-maintenance bikes?

Every detail of our bikes aim to provide low-maintenance and reliability when you are ready to ride.  This starts with the materials we specify for our frames and forks, continues with the component parts we choose for the bikes, and concludes with the considerations of special coatings we use when we consider the life of the bike.  The results of our work are bikes that reduce down time for repairs and are fun to ride.

 

 

How can I get a manual for my bike?

Our owners manual can be found here

 

How do I determine the size of bike I need?

Our bicycle geometries are designed to fit a wide range of rider.  We suggest rider heights from 5’ 2” to 6’ 2” (157cm to 188cm) and a maximum rider weight of 250 lbs. (113 kg).  Our bicycles are not intended for children under 12. For more information about our frame geometry and rider fit, check out our Bike sizing and fit link.

 

Where can I find my bike’s serial number?

All of our serial numbers are located on the bottom bracket shell of the frame. Mobia serial numbers typically start with the prefix "TAC” or TAT."

 If you don't know where the bottom bracket shell of the bike is, simply turn the bike upside-down and the bottom bracket is the part of the frame that the pedal cranks run through. You will see the serial number stamped into the frame tubing.

 

What are the recommended service intervals for my bike?

Please refer to the maintenance chart at www.mobiabikes.com/maintenance

 

How do I replace my flat free Titec tires?

Our proprietary Titec flat-free tires were designed to perfectly match our rim profiles and therefore need to be replaced with the same tire model.  For replacement tires please contact our customer service department by filling out the customer service form on our website and we will get back to you.

When considering the removal or installation of the Titec tires, please refer to the Mobia owner’s manual located here.

 

Do you offer more than belt drive bikes?

We offer both low-maintenance belt and chain drive models.

 

What is the carrying capacity of your bikes?

All bicycles and accessories are clearly labeled with maximum carrying capacities.

Our bicycles have a maximum rider weight of 250 lbs. (113 kg).